TERMS AND CONDITIONS
*We do not groom female animals during their season, nor do we groom pregnant or still nursing mothers*
•Cancelling your appointment: When you make an appointment with Shake, Waggle 'N Roll, you are obliged to attend, as we will turn other customers away under the assumption that you are coming. We require at least a 48-hour cancellation time. If your cancel your appointment twice or more, when re-booking a deposit will be required.
•Animals will only be accepted for grooming after the Owner (or other responsible person) has given correct contact details and all information asked for by the groomer. You also consent to your number being stored on Jessica’s phone for appointment reminders and collection texts/phone calls.
•Matted animals: It at our discretion as to whether we deem the animal to be matted and have a 'un-salvageable' coat. In the event of any animal needing a shave down/clip down, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts or other potential problems.
•The owner agrees that Shake, Waggle 'N Roll will not be held liable for any after-grooming effects of matt clipping procedures or problems “uncovered” by clipping off a badly matted, neglected coat. This could include, but is not limited to the following: itchiness, skin redness, irritations or abrasions however caused, post groom furunculosis, pyoderma – superficial or deep and/or pyotraumatic dermatitis.
•No animal will be subjected to stress or discomfort and all animals will be groomed in accordance with The Animal Welfare Act 2007.
•We photograph and/or video every case of neglect brought into the salon for grooming. We reserve the right to use these items as we deem appropriate.
•Dangerous Dogs: The owner (or other responsible person) agrees to inform Shake, Waggle 'N Roll prior to grooming if the dog has bitten or has aggressive tendencies. (The same is applicable to cats also).
•Shake Waggle 'N’ Roll reserves the right to muzzle and correctly restrain your animal or ask you to muzzle your own animal or to refuse to groom it if it represents a danger to us. Unless this has been discussed and agreed beforehand, we reserve the right to turn your animal away without grooming it – however the full starting price for your groom will still be charged because at that point we cannot fill your appointment.
•Normal Condition: It is assumed that your animal will be in Normal Condition. That is; that you groom your animal at home (right down to the skin) regularly between appointments, and that you will present your animal in an un-mated and dry state. Any condition other than “Normal” will most probably take us longer to deal with and will therefore incur additional charges.
· Please ensure that when visiting for a at home appointment that your animal is inside and has no way of leaving (i.e., cat flaps and doors shut). If we arrive and the animal in question is not there to be groomed the full groom price will still need to be paid.
•Please ensure your animal has had an adequate chance to relieve itself before its appointment.
•Please bag up your dog’s mess and put it in the bin if your dog has an accident outside our home.
•If you are unsure which tools and / or products to use to groom your animals with between appointments please ask, we’re happy to help and advise you.
· Full payment is expected when collecting or before leaving a house call. This can be in the means of cash or a bank transfer.
Many thanks,
Shake, Waggle 'N Roll 🐶🐩